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BuyLeadPilot

Refund policy

Last updated

This Refund Policy explains how cancellations, refunds and delivery work for BuyLeadPilot subscriptions provided by BuyLeadPilot. It forms part of our Terms of Service. Please read it before you buy a plan.

1. Free plan and free trials

The Free plan costs nothing. When a free trial is offered, no payment is taken; the trial ends on the date shown in your account, after which your account moves to the Free plan unless you choose a paid plan. You are never charged automatically for a trial.

2. Paid plans

Paid plans are charged in advance for a monthly or yearly period. A yearly plan costs the price of 10 months for 12 months of use. Prices are shown on our pricing page; applicable taxes such as GST appear at checkout and on your invoice.

3. How to cancel

  • Open the Subscription page in your dashboard and choose Cancel. You can do this at any time.
  • For plans paid online, cancelling stops all future renewal payments; we also cancel the recurring payment with our payment gateway.
  • Your plan stays active until the end of the month or year you have already paid for. After that, your account moves to the Free plan and live automation stops. Your settings and history are kept, so you can return at any time.
  • Cancelling a free trial ends it immediately.

4. No refunds

Once a payment is made and the plan is active, the payment is not refunded, in whole or in part. This includes:

  • The unused part of a month or a year, including after cancelling, downgrading or switching from yearly to monthly.
  • Periods in which you did not use the Service, or used less than your plan allows.
  • Restriction, suspension or blocking of your IndiaMART account, changes on IndiaMART, or periods in which automation paused because of IndiaMART.
  • Results that did not meet your expectations, such as the number, quality or conversion of leads.
  • Suspension or termination of your account for breach of our Terms of Service.

5. When we do refund

We refund only a charge made in error: a duplicate payment for the same plan and period, a payment taken after you had cancelled, or an amount debited for which the plan could not be activated. To request it, write to support@buyleadpilot.com within 7 days of the charge, with your account email, the date, the amount and the payment reference.

We reply within 2 working days. Approved refunds are made to the original payment method within 5 to 7 working days; your bank may take a few more days to show it.

6. Changing plans

You can move to another plan or billing period from the Subscription page. The new plan starts when its payment is received, and the remaining time of the previous plan is not refunded or carried over, unless we confirm otherwise in writing.

7. Payment disputes

If you see a charge you do not recognise, please contact us first so that we can resolve it quickly. If a chargeback is raised for a valid payment, we may suspend the account until it is resolved.

8. Charges by IndiaMART

BuyLead credits, IndiaMART subscriptions and any other amounts you pay to IndiaMART, including for leads bought through the Service, are charged by IndiaMART, not by us. We cannot refund them. Any request about those charges must be made to IndiaMART under its own policies.

9. Delivery of the service

BuyLeadPilot is an online software service; nothing is shipped. After a successful online payment, your plan is activated in your account immediately and a confirmation email is sent. If you pay by bank transfer or invoice, the plan is activated within 1 working day after we receive the payment. If your plan is not active within 24 hours of payment, contact support@buyleadpilot.com.

10. Contact

For any question about payments, cancellations or refunds, write to support@buyleadpilot.com or to BuyLeadPilot, Deesa , Banaskantha , Gujarat - 385535. Our Mali Manishbhai, Grievance Officer handles complaints that are not resolved by support.